The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

Visible Ops is the result of more than three years of studying high-performing IT operations and security organizations by the Information Technology Process Institute (ITPI). Visible Ops illustrates how interested organizations might replicate the processes of these high-performing organizations in just four steps. Each of these steps has the following characteristics:
– Definitive Projects – each step is a project, with a clearly defined objective and … [ Read more ]

High-Performing IT Organizations: What You Need to Change to Become One

In this article, we will discuss two areas of research that we believe are foundational for answering the question of what IT organizations typically need to change and what they need to change it to. We will present a working definition of what characterizes a high-performing IT organization, and then discuss the key differences in the belief systems between them and more typical IT organizations … [ Read more ]

The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

This document starts off without a good introduction and seems a bit weak, but if you read on you will find a very good analysis of the importance of change management in IT along with prescriptions for setting up an effective Change Advisory Board (CAB). Whether you are in IT directly or not it would be a good idea to ask if your IT organization … [ Read more ]