High-Performing IT Organizations: What You Need to Change to Become One [Archive.org URL]

In this article, we will discuss two areas of research that we believe are foundational for answering the question of what IT organizations typically need to change and what they need to change it to. We will present a working definition of what characterizes a high-performing IT organization, and then discuss the key differences in the belief systems between them and more typical IT organizations in three areas of pain: patch management, proliferation of IT management scorecards, and managing outsourced IT services.

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