Hazel Rose Markus

Listening is valuable because it conveys empathy, but it is useful to listen specifically for what people understand as the important values of our organization, the undergirding ideas. What are we about? What are we trying to be as an organization? And, very importantly, do our policies and practices reflect these ideas and values and our mission? We can say we’re about one thing or … [ Read more ]

How to Get Beyond Talk of “Culture Change” and Make It Happen

Experts outline their roadmap for intentionally changing the culture of businesses, social networks, and beyond.