Hazel Rose Markus [Archive.org URL]

Listening is valuable because it conveys empathy, but it is useful to listen specifically for what people understand as the important values of our organization, the undergirding ideas. What are we about? What are we trying to be as an organization? And, very importantly, do our policies and practices reflect these ideas and values and our mission? We can say we’re about one thing or another, but how is it materialized? How does it show up in our everyday work? Is there a general alignment across the four I’s of the culture?

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