Iffet Türken
Powerful questions are open-ended questions. When you ask a closed-ended question, like a yes or no query, you cut yourself and your interlocutor off from the opportunity of deep listening. Why are open-ended questions important? They can lead to discovery, insight or even a commitment that fuels further action. Managers must become accustomed to asking good open-ended questions. The practice naturally engages partnership.
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Content: Quotation | Author: Iffet Türken | Source: INSEAD Knowledge | Subjects: Communication, Management, Organizational Behavior