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Powerful questions are open-ended questions. When you ask a closed-ended question, like a yes or no query, you cut yourself and your interlocutor off from the opportunity of deep listening. Why are open-ended questions important? They can lead to discovery, insight or even a commitment that fuels further action. Managers must become accustomed to asking good open-ended questions. The practice naturally engages partnership.

The power of open-ended questions is that they generate more open-ended questions. In the workplace, this can create a ripple that can reach far inside an organization. Open-ended questions are credited with creating better team relationships, accelerating solutions and creating inclusiveness for high-performance management.

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