Randy Cook, Stefan de Raedemaecker, Jacek Fabianowicz, Alessandra Fantoni
The change-management literature has long focused on the need to overcome resistance. But resistance can imply intent, when in reality people often revert to old behavior out of habit or instinct, reflecting old mind-sets that may persist even after an apparently successful initial transformation.
Content: Quotation | Authors: Alessandra Fantoni, Jacek Fabianowicz, Randy Cook, Stefan de Raedemaecker | Source: “McKinsey Quarterly” | Subjects: Change Management, Organizational Behavior
Randy Cook, Stefan de Raedemaecker, Jacek Fabianowicz, Alessandra Fantoni
Typically, focusing too intently on particular tools points to a deeper issue: people haven’t fully assimilated the ideas underlying the tools, whose point is to reinforce a continuous-improvement culture, not to create experts in the tools.
Content: Quotation | Authors: Alessandra Fantoni, Jacek Fabianowicz, Randy Cook, Stefan de Raedemaecker | Source: “McKinsey Quarterly” | Subject: Management