The change-management literature has long focused on the need to overcome resistance. But resistance can imply intent, when in reality people often revert to old behavior out of habit or instinct, reflecting old mind-sets that may persist even after an apparently successful initial transformation.
Authors: Alessandra Fantoni, Jacek Fabianowicz, Randy Cook, Stefan de Raedemaecker
Source: McKinsey Quarterly
Subjects: Change Management, Organizational Behavior