The creation of knowledge, products, and services by online communities of companies and consumers is still in its earliest stages. Who knows where it will lead?
Content: Article | Authors: Brad Johnson, Jacques R. Bughin, Michael Chui | Source: McKinsey Quarterly | Subject: Innovation
To realize the benefits of interactive technology, broadcasters and mobile carriers must work on their own interaction.
Content: Article | Author: Jacques R. Bughin | Source: McKinsey Quarterly | Subject: Industry Specific | Industry: Entertainment / Media
Why are so many on-line banking ventures-start-ups and incumbents alike-foundering? Despite the presence of more than 2,500 Western European banking sites on the World Wide Web, only eight million people in the region use the channel to either check their accounts or make transactions. We studied 65 leading banks in ten European countries to determine why customers are adopting on-line banking at different rates.
… [ Read more ]
Content: Article | Author: Jacques R. Bughin | Source: McKinsey Quarterly | Subjects: Industry Specific, International – Europe | Industry: Finance / Banking
Ever since the Internet entered the popular culture, futurists and technophiles have been telling the world that the new medium would transform homes into information-rich hubs of activity.
Content: Article | Authors: Alan Miles, Jacques R. Bughin, Luis A. Ubinas, Renee C. Foster | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business | Industry: Information Technology