Jiaona Zhang

If there’s one pitfall that companies fall into, it’s that they focus on the why for the business instead of the why for the users.

Annual Planning Sucks — A CPO, CRO, CFO, and COO Share Advice on How to Make it Better

Four top execs reveal their annual planning secrets from Notion, Stripe, Vanta, Linear, Linktree and more. From addressing AI to adjusting org charts, this COO, CFO, CPO & CRO share insights so startups at any stage can build effective, realistic plans.

Jiaona Zhang

Build a team in the same way you would build a product. Just as you would think about your users and their pain points, you should think about your team and the problems you’re facing so that you have clarity on what you’re solving for.

Jiaona Zhang

Good strategy is good storytelling. People tend to overcomplicate it, but it’s actually quite simple. Strategy is outlining the things you are going to do to get where you need to go. I stress a lot around telling human stories. A good strategist should be able to say in 30 seconds what we’re doing for our users.

Jiaona Zhang

An important skillset of being a good manager is what I call being an “emotional dampener” for the team. An emotional dampener finds themselves in situations where they know their team is upset, they know people are frustrated about a certain problem but choose to coach them and help them by dampening their emotions as opposed to riling them up. If that’s not an easy … [ Read more ]