Jiaona Zhang [Archive.org URL]

An important skillset of being a good manager is what I call being an “emotional dampener” for the team. An emotional dampener finds themselves in situations where they know their team is upset, they know people are frustrated about a certain problem but choose to coach them and help them by dampening their emotions as opposed to riling them up. If that’s not an easy role for you to take on, you should think twice about being a manager.

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