Jim Clemmer
If you put a good person into a bad system the system will win. This has been proven so often that it has become a truism in the quality improvement field called the “85/15 Rule”. The 85/15 Rule shows that if you trace errors or service complaints back to the root cause, about 85% of the time the fault lays in the system, processes, structure, … [ Read more ]
Content: Quotation | Author: Jim Clemmer | Subjects: Operations, Organizational Behavior, Quality
Jim Clemmer
There are no “success secrets.” However, there are success systems, success habits, and success principles applied through discipline and persistence.
Content: Quotation | Author: Jim Clemmer | Source: The CLEMMER Group | Subject: Success / Failure
The Leadership Wheel
Jim Clemmer
Goals are management issues. They deal with rational analysis, planning, measurement, and discipline. Visions are leadership issues. They deal with feelings, energy, ideas, and fantasy. These are not either/or choices — both are needed.
Content: Quotation | Author: Jim Clemmer | Subjects: Leadership, Vision
High Performance Organization Structures and Characteristics
Research and experience shows that the shape and characteristics of high performing organization structures have a number of common features.
Content: Article | Author: Jim Clemmer | Subject: Miscellaneous
Personal Education and Communication Pathways and Pitfalls
Discover the Personal Education and Communication approaches that can help you to avoid the pitfalls and pave your organization’s pathway to success.
Content: Article | Author: Jim Clemmer | Subject: Personal Development
Leaders Shape Focus and Context
Strong leaders connect and energize people. They work tirelessly to ensure that no ones loses sight of what it’s all about.
Content: Article | Author: Jim Clemmer | Subject: Leadership
The Motivation Myth
Effective mobilizing and energizing goes well beyond “doing” programs to the “being” or culture of a team, organization, or any group including a family. That culture is a set of shared attitudes and accumulated habits around “the way we do things here.”
Content: Article | Author: Jim Clemmer | Subjects: Accounting, Organizational Behavior
Deepening Our Discipline
Discipline means having the vision to see the long term picture and keep things in balance. Regret can cost hundreds of hours, discipline costs minutes. An ounce of bite-my-tongue can outweigh a ton of I am-so-sorries.
Content: Article | Author: Jim Clemmer | Subject: Leadership
Measuring Organizational and Team Energy Levels
Take the courageous approach to leadership by building team commitment and ownership. Our “Energy Index” Assessment is a great place to start.
Content: Article | Author: Jim Clemmer | Subject: Leadership
Blocks to Customer Focus
Several considerations for an effective customer service program as part of core strategy to serve customers well.
Content: Article | Author: Jim Clemmer | Subject: Customer Related
Morale Problem? Look in the Mirror
Creating the conditions for self-motivations leads to satisfied employees producing satisfied customers.
Content: Article | Author: Jim Clemmer | Subject: Human Resources
Pathways and Pitfalls to Leading Teams
Most high performing organizations use a wide variety of teams. Discover the Leading Teams approaches that can help you to avoid the pitfalls and pave your organization’s pathway to success.
Content: Article | Author: Jim Clemmer | Subject: Leadership
Innovation and Organizational Learning Pathways and Pitfalls
Discover the Innovation and Organizational Learning approaches that can help you to avoid the pitfalls and pave your organization’s pathway to success.
Content: Article | Author: Jim Clemmer | Subjects: Business Development, Customer Related
People Live Up or Down to a Leader’s Expectations
The behavior we get, in those who look to us for leadership, is often shaped by the picture we have of them. They become what we expect.
Content: Article | Author: Jim Clemmer | Subject: Leadership
Visions Provide the Energizing Context to Reach Our Goals
Goals need to be energized and focused by the larger context of exciting visions. These paint us into the big picture and draw us forward to the future of our dreams.
Content: Article | Author: Jim Clemmer | Subject: Miscellaneous
Change Checkpoints and Improvement Milestones
Many paths lead to higher performance. By using change checkpoints and improvement milestones we can chart our path’s success as we blaze our own trail toward ever-higher performance levels.
Content: Article | Author: Jim Clemmer | Subject: Change Management
Balancing Technology, Management, and Leadership
In top performing organizations, each area of the “Performance Balance triangle” is strong and constantly improving, allowing technology, systems, and processes to serve people.
Content: Article | Author: Jim Clemmer | Subjects: Leadership, Management
Managing Things and Leading People
High-performing teams and organizations balance the discipline of systems, processes, and technology management on a base of effective people leadership.
Content: Article | Author: Jim Clemmer | Subjects: Leadership, Management
Growing the Leader in Us
There are six critical areas of personal development based on timeless principles. The distance we need to grow along each leadership dimension will differ, but defining and continually growing along each of these paths is the way of the leader.
Content: Article | Author: Jim Clemmer | Subjects: Leadership, Personal Development