John Bernard
Dr. W. Edwards Deming taught that 90-95 percent of performance problems were the results of the processes people work within, not individual performance. Unfortunately, focusing on individual performance increases fear as employees know they will be held accountable for things they cannot control. Fear drives unproductive behaviors such as blaming, withholding information and self-protection. Rather than driving problems out into the open and encouraging collaborative, … [ Read more ]
Content: Quotation | Author: John Bernard | Source: ChangeThis | Subjects: Human Resources, Management, Organizational Behavior
John Bernard
Few leaders give much thought to their management system primarily because as critical as such a system is, it’s not something often taught, discussed or even written about. In fact, “management system” is not in the business lexicon of many leaders because we are not taught to distinguish between “management” and “management system.”
Content: Quotation | Author: John Bernard | Source: ChangeThis | Subject: Management
The Failure to Engage: Understanding the Mechanism that Determines Employee Engagement and Micro-Innovation
Micro-innovation is the Holy Grail of modern management. Micro-innovation (incremental improvement) that is driven by employees is the secret to transforming the customer experience, accelerating revenue growth, and reducing costs.
Yet, the level of employee engagement required for micro-innovation remains one of the most elusive outcomes in modern organizational life. Research shows in aggregate that employee engagement continues a 25-year decline.
In our real-time economy, the most … [ Read more ]
Content: Article | Author: John Bernard | Source: ChangeThis | Subjects: Innovation, Management, Organizational Behavior