John Bernard [Archive.org URL]

Dr. W. Edwards Deming taught that 90-95 percent of performance problems were the results of the processes people work within, not individual performance. Unfortunately, focusing on individual performance increases fear as employees know they will be held accountable for things they cannot control. Fear drives unproductive behaviors such as blaming, withholding information and self-protection. Rather than driving problems out into the open and encouraging collaborative, innovative problem solving and engagement, performance management approaches usually have the opposite impact as individual employees are encouraged to optimize their performance relative to the objectives they are charged with delivering.

Like this content? Why not share it?