Capturing Hearts and Minds

Don’t assume that people know what they need to know about what’s going on in an organization—especially when it comes to pay, benefits, and employee-centric policies. Relevant, focused information that explains what is happening and why is fundamental to building gratitude and is absolutely essential to creating and sustaining high rates of commitment and engagement.

Judith M. Bardwick

Whatever people get for free stops being a delight and very quickly becomes an entitlement.