Capturing Hearts and Minds

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Leader to Leader transitioned to the Hesselbein Institute and older articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.

Don’t assume that people know what they need to know about what’s going on in an organization—especially when it comes to pay, benefits, and employee-centric policies. Relevant, focused information that explains what is happening and why is fundamental to building gratitude and is absolutely essential to creating and sustaining high rates of commitment and engagement.

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