Supporting Frontline Workers Is a Boon to the Bottom Line
With proper attention and investment, frontline workers constitute a motivated workforce that can unleash an organization’s highest potential.
Content: Article | Authors: Cassandra Di Prizio, Claire Roehri, Julia Dhar, Lina Bankert, Molly Verghese, Sara Wasserteil | Source: Boston Consulting Group (BCG) | Subjects: Human Resources, Organizational Behavior
How to Create a Transformation That Lasts
Transformations are here to stay—and they will always be difficult. Success comes down to a few key things. Manage your processes rigorously, and institute strong governance. Use a stage-gate methodology to maximize the value of your initiatives, and use software and data to keep those initiatives on track. Put a TO at the center. Perhaps most important, set the bar high—and then look for the … [ Read more ]
Content: Article | Authors: Connor Currier, Cordelia Chansler, Julia Dhar, Kristy Ellmer, Paul Catchlove, Simon Weinstein | Source: Boston Consulting Group (BCG) | Subject: Change Management
Overcoming the Eight Barriers to Making Green Mainstream
BCG has conducted in-depth research to understand the barriers impeding widespread customer adoption of sustainable offerings and behaviors and to discover how companies in different consumer categories can lower those barriers. We identified eight common barriers and found that these barriers and the most effective ways to overcome them can vary by industry. Although no one-size-fits-all approach will yield optimum results, a company can develop … [ Read more ]
Content: Article | Authors: Fadi Makki, Julia Dhar, Kanika Sanghi, Lauren Taylor, Léa Turquier, Sarah Lichtblau | Source: Boston Consulting Group (BCG) | Subject: Social Responsibility (ESG)
How Change Aversion Can Derail a Transformation
Achieving change is difficult. Organizations spend more than $10 billion annually on change transformations, but more than 50% of efforts fail to meet objectives. To better understand why, despite our best intentions, change efforts tend to fail, we looked to the literature—and found that “loss aversion” presents a helpful point of reference.
To better understand this phenomenon, we surveyed more than 200 people across the US … [ Read more ]
Content: Article | Authors: Adriann Negreros, Julia Dhar, Martin Reeves | Source: Boston Consulting Group (BCG) | Subjects: Change Management, Organizational Behavior
Familiar Yet Fatal: 10 Common Pathologies of Failed Change Efforts
75% percent of ambitious change programs fail to capture long-term value. Despite these grim odds, globally, organizations spend $10 B annually on change management efforts. That is understandable in some ways — in our evolve-or-perish environment, organizations cannot afford to stay still. But more fundamentally, it suggests that organizations need to rethink the “tried and tested” approaches to change management. Our research suggests that change … [ Read more ]
Content: Article | Authors: Annelies O’Dea, Julia Dhar, Martin Reeves, Sana Rafiq | Source: Boston Consulting Group (BCG) | Subject: Change Management
How the Best Set Up Their Program Journey
Only a third of corporate transformations succeed, but two early decisions can help you buck the odds. A new BCG series, “Transformation Revisited,” shows how.
Content: Article | Authors: Connor Currier, David Kirchhoff, Gregor Gossy, Julia Dhar, Kristy Ellmer, Mike Lewis, Perry Keenan, Reinhard Messenböck, Ronny Fehling, Simon Stolba | Source: Boston Consulting Group (BCG) | Subject: Change Management