Do you know who your experts are?
Expertise should be identified through experience, its frequent companion. While many point out that the two should not be confused, there is nonetheless a strong correlation between them. By letting the employees’ experience speak for itself, companies can quickly find experts when and where they are needed.
Content: Article | Authors: Lee Kempler, Michael Idinopulos | Source: McKinsey Quarterly | Subjects: Human Resources, Knowledge Management