Service Management: Building Profits After the Sale
After-sale parts and services are the new frontier of competitive differentiation and profit enhancement, offering nearly double the profit potential of first-time product sales. Of course, capitalizing on this opportunity is not simple, since comprehensive service management can complicate the typical company’s supply chain. However, new strategies, infrastructures and tools-combined with informed oversight-make it possible to create and deliver after-sale support more profitably than ever … [ Read more ]
Content: Article | Authors: Ajit Kambil, Michael Dennis | Source: Accenture | Subjects: Marketing / Sales, Operations