After-sale parts and services are the new frontier of competitive differentiation and profit enhancement, offering nearly double the profit potential of first-time product sales. Of course, capitalizing on this opportunity is not simple, since comprehensive service management can complicate the typical company’s supply chain. However, new strategies, infrastructures and tools-combined with informed oversight-make it possible to create and deliver after-sale support more profitably than ever before. In this Supply Chain Perspectives paper, Accenture authors Michael Dennis and Ajit Kambil explore the challenges, opportunities and approaches that define world-class service management capabilities.
Content: Article
Authors: Ajit Kambil, Michael Dennis
Source: Accenture
Subjects: Marketing / Sales, Operations
Authors: Ajit Kambil, Michael Dennis
Source: Accenture
Subjects: Marketing / Sales, Operations
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