Perry Keenan, Kimberly Powell, Huib Kurstjens, Michael Shanahan, Mike Lewis, Massimo Busetti

The process of identifying and prioritizing stakeholders by their level of support for the change effort and their degree of influence in the organization promotes targeted engagement. We find that in many cases, influential supporters are underleveraged and skeptics underengaged. Effective stakeholder engagement sees business leaders arming influential supporters as change agents, giving them the information and messages they need to influence the organization. At … [ Read more ]

Lean, But Not Yet Mean: Why Transformation Needs a Second Chapter

Many corporate-transformation efforts fail to deliver lasting competitive advantage. BCG has identified the factors that lead to successful transformations—and the common traps that characterize failures.

Changing Change Management: A Blueprint That Takes Hold

Despite the dismal history of corporate-change efforts, there are ways for organizations to successfully manage change—and make sure the changes stick. BCG’s latest report shows how the Change Delta—a disciplined, systematic approach—focuses energy and resources on the change elements that matter most.

Role Charters

As organizations become increasingly global in scope and complex in structure, decisions that need to be made are often left unresolved. People who should be collaborating instead circle around one another warily. A tool known as a role charter can help ensure both effective decision-making and collaboration.

Demystifying Organization Design

Organization design can provide effective and practical resolution of many stubborn strategy and business-execution issues. If a redesign is to work, executives need to recognize that all three elements of design—structure, individual capabilities, and roles and collaboration—are essential. Indeed, there is a dynamic interplay among them. When structure, individual capabilities, and roles and collaboration are in alignment—and tightly linked with a company’s strategy and sources … [ Read more ]

Creating Change Through Strategic Storytelling

The use of strategic storytelling as an agent for change in business organizations is quite new . But its impact is increasingly clear.

Storytelling’s success in helping effect change comes from its ability to open lines of communication and enhance understanding of systemic integration, while actively involving the personal dimension, which is a crucial element in motivating people. Storytelling can be a powerful clarifier: of … [ Read more ]

Encouraging Enrollment: Personal Stories for Change

Bill Howes, CEO of Inland Paperboard and Packaging, believes that, given the right environment, ordinary people can accomplish extraordinary things – even in a stubbornly cyclical industry. He’s on his way to achieving this vision – and it all began with a story.