Optimizing Shared Services Performance through Better Service Management
Shared services strategies are improving the effectiveness and efficiency of a range of back-office services. But such strategies must be built on a foundation for achieving higher levels of service and performance. Here is a comprehensive analysis of the service management capabilities needed to succeed.
Content: Article | Authors: Gary A. Duncan, Gerald Fass, Paul E. Jeruchimowitz | Source: “Accenture” | Subject: IT / Technology / E-Business