Shared services strategies are improving the effectiveness and efficiency of a range of back-office services. But such strategies must be built on a foundation for achieving higher levels of service and performance. Here is a comprehensive analysis of the service management capabilities needed to succeed.
Content: Article
Authors: Gary A. Duncan, Gerald Fass, Paul E. Jeruchimowitz
Source: Accenture
Subject: IT / Technology / E-Business
Authors: Gary A. Duncan, Gerald Fass, Paul E. Jeruchimowitz
Source: Accenture
Subject: IT / Technology / E-Business
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