Knowledge Management as a Sustained Competitive Advantage
Managers who have difficulty either believing or appreciating that knowledge management delivers tangible benefits would do well to read this article by a consultant and academic at the United Kingdom’s Cranfield School of Management. Mr. Murray’s four-step program for delivering intangible benefits include making knowledge management a demand-led activity keyed to business results; focusing on areas where investments in knowledge management will yield the best … [ Read more ]
Content: Article | Author: Peter Murray | Source: Ivey Business Journal | Subject: Knowledge Management