Phil Libin
Customer feedback is great for telling you what you did wrong. It’s terrible at telling you what you should do next.
Content: Quotation | Author: Phil Libin | Source: Inc. Magazine | Subject: Customer Related
Phil Libin
There are many types of customer feedback, but it’s useful to group them into three main categories: complaints, suggestions, and compliments. Usually, it will feel as though the categories are complaints, complaints, and complaints.
Complaints are great; the more detailed, the better. They tell us where our product or overall experience is failing. Plus, they are the easiest form of feedback to get. No training or … [ Read more ]
Content: Quotation | Author: Phil Libin | Source: Inc. Magazine | Subject: Customer Related
Why I Love My Angriest Customers
Complaints are super helpful. Suggestions? Not so much.
Content: Article | Author: Phil Libin | Source: Inc. Magazine | Subject: Customer Related
Phil Libin
When I was just getting started as a CEO, I had a stupid way of thinking about employees. I thought that I was pretty good at doing a large number of things and I could do most of my employees’ jobs better than they could. And I was probably right. After all, why would anyone really great want to work for that kind of boss? … [ Read more ]
Content: Quotation | Author: Phil Libin | Source: Inc. Magazine | Subjects: Human Resources, Management