Whining Ways
Most managers associate complaints with customers, but complaints also come from colleagues, staff, and suppliers. Unfortunately, when co-workers and contractors complain, they are frequently seen as “whiners.” For some reason, we don’t view their complaints with the same concern we show to customer complaints.
But what if we saw our complaining colleagues as providers of information or perspectives that might be useful to us? Or as … [ Read more ]
Content: Article | Author: Russell Bishop | Source: strategy+business | Subjects: Customer Related, Management