Jon Katzenbach, Rutger von Post, and James Thomas
We have found, through numerous cultural interventions with a wide range of organizations […] that companies that eschew all-encompassing culture change initiatives and instead focus on three specific elements—critical behaviors, existing cultural traits, and critical informal leaders—have the most success. We call these “the critical few.”
Content: Quotation | Authors: James Thomas, Jon R. Katzenbach, Rutger von Post | Source: strategy+business | Subjects: Change Management, Culture, Management, Organizational Behavior
Jon Katzenbach, Rutger von Post, and James Thomas
How you treat your employees determines how they treat customers.
Content: Quotation | Authors: James Thomas, Jon R. Katzenbach, Rutger von Post | Source: strategy+business | Subjects: Customer Related, Human Resources, Management, Organizational Behavior
The Critical Few: Components of a Truly Effective Culture
Forget the monolithic change management programs and focus on the elements of your culture that drive performance.
Content: Article | Authors: James Thomas, Jon R. Katzenbach, Rutger von Post | Source: strategy+business | Subjects: Change Management, Management, Organizational Behavior
Eat Your Peas: A Recipe for Culture Change
The methods used by celebrity chef Jamie Oliver to promote health in a West Virginia city can also be used to raise organizational performance.
Content: Article | Author: Rutger von Post | Source: strategy+business | Subjects: Change Management, Organizational Behavior