Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can evolve through four levels to become more customer-centric. Plus: book excerpt from Reorganize for Resilience: Putting Customers at the Center of Your Business.
Content: Article | Authors: Ranjay Gulati, Sarah Jane Gilbert | Source: Harvard Business School (HBS) Working Knowledge | Subject: Customer Related
Does money change everything? If not everything, it does seem to have an important effect on human cognition and decision-making, according to new research on a link between luxury goods and self-interest. Could such insights help rein in Wall Street? Roy Y.J. Chua of Harvard Business School discusses findings from his work conducted with Xi Zou of London Business School.
Content: Article | Authors: Roy Y.J. Chua, Sarah Jane Gilbert, Xi Zou | Source: Harvard Business School (HBS) Working Knowledge | Subject: Organizational Behavior
A new Harvard Business School working paper looks inside the communications “black box” of a large company to understand who talks to whom, and finds the corporate silo as impenetrable as ever. Q&A with professor Toby E. Stuart.
Content: Article | Authors: Sarah Jane Gilbert, Toby E. Stuart | Source: Harvard Business School (HBS) Working Knowledge | Subject: Organizational Behavior
Determining a company’s true costs and profitability has always been difficult, although advancements such as activity-based costing (ABC) have helped. Professor Robert Kaplan and Acorn Systems’ Steven Anderson offer a simplified system based on time-driven ABC that leverages existing enterprise resource planning systems.
Content: Article | Author: Sarah Jane Gilbert | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Finance, Management