Is your enterprise resilient or rigid? In this Q&A, HBS professor Ranjay Gulati, an expert on leadership, strategy, and organizational issues in firms, describes how companies can evolve through four levels to become more customer-centric. Plus: book excerpt from Reorganize for Resilience: Putting Customers at the Center of Your Business.
Content: Article
Authors: Ranjay Gulati, Sarah Jane Gilbert
Source: Harvard Business School (HBS) Working Knowledge
Subject: Customer Related
Authors: Ranjay Gulati, Sarah Jane Gilbert
Source: Harvard Business School (HBS) Working Knowledge
Subject: Customer Related
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