How an Order Views Your Company
HBS Professors Benson Shapiro and Kash Rangan bring us up to date on their pioneering research that helped ignite today’s intense focus on the customer. The key? Know your order cycle management.
Content: Article | Author: Sarah Jane Johnston | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Customer Related, Operations
What Drives Supply Chain Behavior?
Surprise: Managers are not always rational decision makers. In this interview, professors Rogelio Oliva and Noel Watson discuss how human behavior affects supply chain coordination.
Content: Article | Author: Sarah Jane Johnston | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Operations, Organizational Behavior