Thomas P. Joyce Jr.

You can walk up to a visual board on the shop floor in any Danaher business, and the metrics have the same labels: safety, quality, delivery, cost, and inventory. You can look at progress against clear targets — monthly, weekly, and daily cell-level targets. With that kind of visibility and transparency in performance, it’s easy to call it the way you see it. You can … [ Read more ]

Thomas P. Joyce Jr.

[Our] first four core value drivers are core growth, operating margin expansion, working capital returns, and return on invested capital. Those are the four shareholder-facing financial metrics.

The next two are customer-facing metrics. On-time delivery is measured against when the customer wanted us to deliver something (even if that is yesterday). External quality is a broad measure of every dimension of a customer experience.

There are two … [ Read more ]