[Our] first four core value drivers are core growth, operating margin expansion, working capital returns, and return on invested capital. Those are the four shareholder-facing financial metrics.
The next two are customer-facing metrics. On-time delivery is measured against when the customer wanted us to deliver something (even if that is yesterday). External quality is a broad measure of every dimension of a customer experience.
There are two associate-facing metrics. The internal fill rate is the percentage of managerial positions we fill with internal candidates. Retention is the last metric. Every Danaher business uses those eight metrics to answer the question: Are we winning?
Author: Thomas P. Joyce Jr.
Subjects: Management, Measurement