Business Process Outsourcing: A Costs Perspective
As offshoring of business processes becomes more widespread, companies need to make strategic choices on how best to offshore their business processes. This article suggests that transaction cost theory, which has been a powerful tool for analysing and understanding governance structure, can provide a useful framework to make these decisions.
Content: Article | Authors: Ramdas Chandra, Vandana Shankar | Source: European Business Forum (EBF) | Subjects: IT / Technology / E-Business, Outsourcing / BPO