Vipula Gandhi

In his book Drive: The Surprising Truth About What Motivates Us, Daniel Pink identifies three key motivations:

  • Autonomy
  • Mastery
  • Purpose

But these words rarely show up in job descriptions, recruitment material, performance reviews or annual meetings.

Vipula Gandhi

If we think of employees as consumers of the workplace, then many of the principles of customer experience apply:

  • How do employees find us?
  • Why do they choose us?
  • What do they feel when they are with us?
  • And are they likely to refer us when they leave?

[…]

Customer experience experts have known for years that customer experiences are deeply emotional. And yet many organizations still approach employees with cold … [ Read more ]