Vipula Gandhi
In his book Drive: The Surprising Truth About What Motivates Us, Daniel Pink identifies three key motivations:
- Autonomy
- Mastery
- Purpose
But these words rarely show up in job descriptions, recruitment material, performance reviews or annual meetings.
Content: Quotation | Author: Vipula Gandhi | Source: “Gallup Management Journal” | Subjects: Human Resources, Management, Organizational Behavior
Vipula Gandhi
If we think of employees as consumers of the workplace, then many of the principles of customer experience apply:
- How do employees find us?
- Why do they choose us?
- What do they feel when they are with us?
- And are they likely to refer us when they leave?
[…]
Customer experience experts have known for years that customer experiences are deeply emotional. And yet many organizations still approach employees with cold … [ Read more ]
Content: Quotation | Author: Vipula Gandhi | Source: “Gallup Management Journal” | Subjects: Human Resources, Organizational Behavior