C.K. Prahalad and M.S. Krishnan [Archive.org URL]

The perspective on outsourcing must shift from a focus on cost arbitrage to one encompassing a global search for resources and methodologies for leveraging resources. That’s the new basis for innovation. We’ve just started scratching the surface of the business benefits of managing global resources; companies that focus on building a core competence in managing remote delivery-that is, managing for innovation, influencing without ownership, and learning to work in intercultural teams across time zones-will have a clear advantage.

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