1639 Posts Found

Organizations that follow a progression of steps to achieve excellence in digital delivery may see improvements in effectiveness, productivity, and performance, as well as significant increases in speed.

Content: Article | Authors: Dan Gardner, Lauren McCoy, Moid Mohammed, Rishi Markenday, Santiago Comella-Dorda, Vik Sohoni | Source: McKinsey Quarterly | Subjects: IT / Technology / E-Business, Management, Organizational Behavior

Companies unprepared for disasters put not only their competitive advantage but their very existence at risk. Hise Gibson and Anita Lynch break down what a company needs to build its operational resilience, starting with its people, processes, and technology.

Content: Article | Authors: Anita Lynch, Hise Gibson | Source: Harvard Business School (HBS) Working Knowledge | Subjects: IT / Technology / E-Business, Risk Management

Automation and artificial intelligence are poised to reshape the finance function. Knowing what to automate and managing the disruption can lead to a new era of productivity and performance.

Content: Article | Authors: Frank Plaschke, Ishaan Seth, Rob Whiteman | Source: McKinsey Quarterly | Subjects: Finance, IT / Technology / E-Business

Companies have reinvented their business models, IT architecture, and ways of working. So why are they taking an outdated—and largely unsuccessful—approach to ERP?

Content: Article | Authors: Albéric Noël, David Bishop, Johan Sadie, Kasem Asghar, Marc Schuuring, Remco Mol, Sherif Choudhry | Source: Boston Consulting Group (BCG) | Subject: IT / Technology / E-Business

Personalization based on customer attributes and behavior is a familiar concept among marketers, and artificial intelligence is making it increasingly effective. AI-based hyper-personalization employs both sophisticated methods and far more data than previous methods and is far more precise as a result. Thomas H. Davenport discusses the role of AI in personalization as well as the growing backlash against personalization fueled by data privacy concerns. … [ Read more ]

Content: Article | Author: Thomas H. Davenport | Source: Management and Business Review (MBR) | Subjects: Customer Related, IT / Technology / E-Business, Marketing / Sales

Artificial intelligence (AI) is making deeper inroads into every aspect of business and society every day. By 2027, how will AI transform the future of customer engagement? Management and Business Review and the Association of National Advertisers’ (ANA) Global Chief Marketing Officer (CMO) Growth Council recently organized a forum to discuss three possible scenarios for the future – optimistic, pessimistic, and realistic.

Content: Article | Authors: Jerry Dischler, Jerry Wind, Margherita Pagani, Mukul Pandya | Source: Management and Business Review (MBR) | Subject: IT / Technology / E-Business

In The Ethical Algorithm, two University of Pennsylvania professors explain how social values such as fairness and privacy can be designed into machines.

Content: Article | Author: Theodore Kinni | Source: strategy+business | Subjects: Ethics, IT / Technology / E-Business, Organizational Behavior, Social Responsibility (ESG)

For millennia, philosophers have been debating how society should be structured and what it means to live a “good life.” As our environments start to intelligently interact with us, we’re giving them the power to create and destroy. We have to embed ethical behaviors into these system, which makes it an extremely exciting time for humanity, because we now have to agree on what those … [ Read more ]

Content: Quotation | Author: Daniel Hulme | Source: strategy+business | Subject: IT / Technology / E-Business

The best definition of intelligence — artificial or human — that I’ve found is goal-directed adaptive behavior.

Content: Quotation | Author: Daniel Hulme | Source: strategy+business | Subjects: IT / Technology / E-Business, Organizational Behavior, Personal Development

The forces of fragmentation require a new global IT architecture and operating model that is modular, standardized, and configurable to support local differentiation.

Content: Article | Authors: Andreas Kopper, Mathis Friesdorf, Oliver Bossert, Wolf Richter | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business

While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.

Content: Article | Authors: Anutosh Banerjee, Ian De Bode, Matt Higginson, Robert Byrne | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business

By digitizing operations, companies may replace manual work with increased automation, but they may also augment human work through smarter execution. Robert Boute and Jan Van Mieghem present a conceptual framework that distinguishes the different levels of digitization, automation, and intelligence. This framework can serve as an audit, helping companies to assess where they are now and where they could be in the future.

Content: Article | Authors: Jan A. Van Mieghem, Robert N. Boute | Source: Management and Business Review (MBR) | Subject: IT / Technology / E-Business

Today’s technology platforms are not just new versions of legacy systems. They allow you to design a completely new digital enterprise — as long as you follow these guidelines.

Content: Article | Authors: Leon Cooper, Milan Vyas | Source: strategy+business | Subject: IT / Technology / E-Business

As technology’s strategic importance to the business expands, management needs stronger board guidance. Four engagement models have proven useful.

Content: Article | Authors: Isabelle Tamburro, Sidney Li, Steve Van Kuiken, William Forrest | Source: McKinsey Quarterly | Subjects: Corporate Governance, IT / Technology / E-Business

So what happens when we automate our most impactful and superior cognitive capacity—thinking—and we don’t think for ourselves? I think we end up not acting in very smart ways, and then the algorithms are trained by behaviors that have very little to do with intelligence. Most of the stuff we spend doing on a habitual basis is quite predictable and monotonous and has very little … [ Read more ]

Content: Quotation | Author: Tomas Chamorro-Premuzic | Source: McKinsey Quarterly | Subjects: IT / Technology / E-Business, Organizational Behavior

As digital technologies move to the next stage of advancement—the metaverse—there are two questions companies should ask: How will the metaverse change our business? And how can we get ahead of the change and shape it to our advantage? This is our perspective on both.

Content: Article | Authors: Alexey Timashkov, Christy Liu, Edwardo Sackey, Guy Gilliland, Rob Trollinger, Rony Abovitz, Sumit Banerjee | Source: Boston Consulting Group (BCG) | Subject: IT / Technology / E-Business

It’s easier than ever to enter into, and successfully monitor, partnerships, and to outsource even core corporate functions to outside players. Intermediaries and brokers are less important. As a result, the transaction costs of doing business outside corporate walls are falling, which means that the economic case for the traditional big corporation (which exists in large part because of its ability to coordinate production with … [ Read more ]

Content: Quotation | Authors: James Surowiecki, Thomas Ramge, Viktor Mayer-Schönberger | Source: strategy+business | Subjects: Economics, IT / Technology / E-Business, Strategy

What we are witnessing, they contend, is the advent of an economy in which data matters far more than capital, a change that represents “a fundamental reorganization of our economy.”

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Up to this point, we’ve used price as the key determinant of how resources are allocated — what we make, how much of it we make, what we invest in, and so on. We’ve done this … [ Read more ]

Content: Quotation | Authors: James Surowiecki, Thomas Ramge, Viktor Mayer-Schönberger | Source: strategy+business | Subjects: IT / Technology / E-Business, Management, Marketing / Sales

David De Cremer and Yan Pang illuminate both the limitations and the potential of blockchain technology as the new currency of trust in organizational life. They have found that building trust within organizations requires leaving room for vulnerability, which makes blockchain unsuitable. For building trust between organizations, however, blockchain technology shows more promise because it acts as a regulatory middleman.

Content: Article | Authors: David De Cremer, Yan Pang | Source: Management and Business Review (MBR) | Subjects: IT / Technology / E-Business, Organizational Behavior, Trust

Eight recommendations to help firms win the war for talent.

Content: Article | Authors: J. Stewart Black, Patrick van Esch | Source: INSEAD Knowledge | Subjects: Hiring, Human Resources, IT / Technology / E-Business