William Penn

Knowledge is the treasure, but judgement is the treasurer of a wise man.

Charles Kettering

There is a great difference between knowing and understanding: you can know a lot about something and not really understand it.

P Ranganath Nayak, David A. Garvin, Arun N. Maira, and Joan L. Bragar

The distinction between process and procedure is essential. Procedures contain only explicit knowledge. Processes embed procedures in tacit knowledge of both the expert and the social kinds. Many of the problems of reengineering can be traced to the treatment of processes as though they were procedures – i.e., as though people’s tacit knowledge didn’t matter.

Alvin Toffler

Every chunk of knowledge has a limited shelf life; at some point that knowledge becomes obsolete, or, as we say, turns into “obsoledge” – ideas and assumptions that have been falsified by change and surrogates or proxies that are no longer appropriate to the topic at hand. In fact, given the acceleration of change, companies, individuals, and governments base many of their daily decisions on … [ Read more ]

Gary Hamel

Too often the business world can identify a successful approach only when it sees it. The random odds of success or failure are as significant as their strategies. It’s not unusual for a company to hire bright 29-year-old McKinsey consultants and ignore the knowledge and expertise of its own 29-year-old employees.

James G. March

Fundamental academic knowledge becomes more useful in new or changing environments, when managers are faced with the unexpected or the unknown. It provides alternative frames for looking at problems rather than solutions to them.

Sir Francis Bacon

Read not to contradict and confute; nor to believe and take for granted; nor to find talk and discourse; but to weigh and consider.

Nilofer Merchant

When this [Web 2.0] model allows many new ideas, then the cost of solving problems and of generating content will go down. It also means the cost and the need for filtering will go up. You will need to filter not only for what’s good versus what’s bad but also for what fits your strategy. Not every idea will work given your asset base, your … [ Read more ]

Malcolm Forbes

The dumbest people I know are those who know it all.

James G. Clawson

Bureaucracies tend to promote people who know how to do a job; infocracies will promote people who have a thirst for learning and are willing to let go of yesterday’s “knowledge” in the fact of today’s data.

Howard Gardner, Murray Gell-Mann

The Nobel Prize-winning physicist Murray Gell-Mann once said to me that he thought the most valued personal trait in the twenty-first century would be a facility for synthesizing information. Increasingly, I am convinced he was correct. The ability to decide what information to heed, what to ignore, and how to organize and communicate that which we judge to be important is becoming a core competence … [ Read more ]

James March

Most claims of originality are testimony to ignorance and most claims of magic are testimony to hubris.

Jeffrey Pfeffer and Robert I. Sutton

At least since Plato’s time, people have appreciated that true wisdom does not come from the sheer accumulation of knowledge, but from a healthy respect for and curiosity about the vast realms of knowledge still unconquered. Evidence-based management is conducted best not by know-it-alls but by managers who profoundly appreciate how much they do not know. These managers aren’t frozen into inaction by ignorance; rather, … [ Read more ]

John Seely Brown

In the knowledge economy, the real formula for success calls on the need to learn continuously. And to learn continuously, we must learn to see, and do, things differently.

We learn through conceptual frameworks, and we can continue to expand our knowledge incrementally within these existing frameworks.

But if we are to create new frameworks and see new opportunities, our evolving world calls on us to … [ Read more ]

Max Boisot

Some knowledge is best treated as discrete. Knowledge that is well codified and will readily diffuse is often best served by hoarding strategies. Other types of knowledge may best be treated as residing in densely connected networks. Some of it may be well codified and abstract, some may take a narrative form, but much of it will remain embodied and won’t readily diffuse. It may … [ Read more ]

Thomas H Davenport and Laurence Prusak

A preoccupation with protecting and hoarding knowledge may actually prevent a company from creating new knowledge. Protection and creation are incompatible urges. The company that spends most of its energy hoarding and protecting its knowledge will have less energy for generating new knowledge and innovations in all aspects of its business. Innovative companies are generally those that do not rest on their intellectual laurels, but … [ Read more ]

Mihnea Moldoveanu

Because knowledge generation is guided by the same basic philosophy that guides the development of expertise, there is littler opportunity to escape its straitjacket: if we wield the logic of specialization and simplification, every phenomenon looks simple and easily decomposable.

Etienne Wenger

Communities of practice create value by improving the performance of their members when they apply their knowledge in the performance of their job. Because practitioners belong at once to their communities of practice and to their work teams, they are the direct “carriers” of knowledge. If a new solution is proposed in their community, they can apply it to their work. If they discover a … [ Read more ]

Ross Dawson

The problem with KM-besides its being an unwieldy term-is that there’s no intrinsic value in managing knowledge. The term itself isn’t outcome- or business-oriented.

I’ve really tried to extricate myself from it. I believe there are five ways of looking at the issues unearthed by KM: social networks, collaboration, data relevance, workflow, and knowledge-based relationships. These are all outcome-oriented, and executives understand them. To me, … [ Read more ]

Phil Dusenberry

Ideas are a dime a dozen; anyone can have them. They can be good or bad ideas, saving your hide in some cases, wasting your time in others. The best thing about a good idea is that it forces you to act. Insight is rarer, and infinitely more precious. A strong insight can fuel a thousand ideas, a thousand reasons to act and make something … [ Read more ]