The problem with KM-besides its being an unwieldy term-is that there’s no intrinsic value in managing knowledge. The term itself isn’t outcome- or business-oriented.
I’ve really tried to extricate myself from it. I believe there are five ways of looking at the issues unearthed by KM: social networks, collaboration, data relevance, workflow, and knowledge-based relationships. These are all outcome-oriented, and executives understand them. To me, it doesn’t make sense to keep bundling these items as KM. It’s a term that has lost its usefulness.
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