Chris Gagnon

If I were to lay out the requirements for a great leader, having a clear cultural aspiration and a plan to drive it through the organization would be really near the top of my list.

Chris Gagnon

The success of hallmark cultures is that they read one of these groups of [business] books that hung together with a consistent philosophy, and they really, really stuck with it. A little bit of best practice here, a little bit of best practice there will get you killed.

Elizabeth Mygatt

As we get into the [organizational] imperatives, you’ll see most of them are about people: who we are, how we show up, how we see ourselves as part of a larger organization, how we collaborate. How we make decisions, how we show up as talent, and how we use the talent we have.

Chris Gagnon

Every company has to include technology. Technology is there to enable people. But I’ll tell you, what’s really important is people. An organization is designed to organize people and their work and their efforts. Almost all the things that we discuss as keys or imperatives can be enabled by technology, but they’re designed to help people perform. At the heart of this thinking is humanism, … [ Read more ]

Richard Hofstadter

Business and life are built upon successful mediocrity, and victory comes to companies not through the employment of brilliant men, but through knowing how to get the most out of ordinary folks.

Kevin Fishner

While early employees help set implicit norms, building systems early in a company’s lifecycle sets explicit norms. How do decisions get made? How are meetings structured? How are goals set? These systems are much easier to build when the company is small, and very challenging to put into place as the company grows.

Peter Koestenbaum

Reflection doesn’t take anything away from decisiveness, from being a person of action. In fact, it generates the inner toughness that you need to be an effective person of action — to be a leader. Think of leadership as the sum of two vectors: competence (your specialty, your skills, your know-how) and authenticity (your identity, your character, your attitude). When companies and people get stuck, … [ Read more ]

Sam Corcos

We’re a memo culture, not a meeting culture, and we put a lot of time into long-form documentation. Why? My belief is that content scales; your time doesn’t. I’ve personally written many hundreds of pages of strategy and documentation to align the team. Keep in mind what content replaces: taking meetings to explain the same material over and over again, emailing people, meetings, calls, seemingly … [ Read more ]

Research: How Ranking Performance Can Hurt Women

When it comes to gender equity in the workplace, many organizations focus largely on hiring more women. But to achieve more equitable representation, it’s also critical to examine disparities in how employees are evaluated and promoted once they’re on board. In this piece, the authors discuss their recent research on this topic, which found that competitive evaluation systems in which employees are ranked against one … [ Read more ]

How to Advance Gender Diversity in the Workplace

Gender diversity can be a profound business challenge —or a source of competitive advantage. But it’s not women who need to change. It’s the workplace.

Theodore Kinni

One of the challenges of leading remote workers is ensuring that they share a clear understanding of four key areas: their goals, their individual roles, the resources at their disposal, and the norms that will govern their interactions. This alignment can be hard to achieve when employees are co-located. But it becomes even more difficult when they are working separately and at a distance.

The Tactical Guide to Making Better Decisions When Starting and Scaling Companies

For the past couple of years, Annie Duke has been sharing her advice with founders and angel investors in closed sessions for the First Round community, but given our focus on open-sourcing so others in the tech ecosystem can learn, we thought readers of The Review would be curious to see a few pages from her decision-making playbook, tailored specifically for the startup context.

In this … [ Read more ]

Iffet Türken

Powerful questions are open-ended questions. When you ask a closed-ended question, like a yes or no query, you cut yourself and your interlocutor off from the opportunity of deep listening. Why are open-ended questions important? They can lead to discovery, insight or even a commitment that fuels further action. Managers must become accustomed to asking good open-ended questions. The practice naturally engages partnership.

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The power … [ Read more ]

Author Talks: Flex Your ‘No Muscle’

Nonpromotable work profoundly affects women’s careers and lives. In her new book, Lise Vesterlund explains why women so often agree to it—and how they can say no.

Six Reasons Successful Leaders Love Questions

Asking questions and listening to the questions of others helps leaders make better decisions.

Run This Diagnostic to Thoughtfully Build (and Evaluate) Your Startup’s Culture

Most founders tend to remain high-level when the topic of culture comes up. For starters, there are tons of reads on why culture matters, but strikingly few on how to actually architect it. We all understand what it means to some extent, but it’s rarely defined or broken down. There are frameworks for product/market fit or founder-led sales, but when it comes to culture, the … [ Read more ]

When Pitching an Idea, Should You Focus on “Why” or “How”?

There are two camps on the most effective way to frame an innovative idea. One contends you should emphasize why the idea is desirable. The other says you should focus on how to implement the idea. Which one is right? A research project found that the answer depends on your audience. If you’re making a pitch to novices, focus on why. If you’re making it … [ Read more ]

Marco Zappacosta

The cultural attributes and values of an organization are really a reflection of who joins early on — the shared values that bring the early team together. Building the culture starts with who you hire, and it’s nothing more than that. It’s a mistake to be too explicit about the culture and values upfront in the earliest days of a startup. You don’t know yet … [ Read more ]

Meet the Psychological Needs of Your People—All Your People

Too many employers pay too little heed to the needs of the lower earners in their company. Here’s why—and how—they should shift gears.