Marco Zappacosta

The cultural attributes and values of an organization are really a reflection of who joins early on — the shared values that bring the early team together. Building the culture starts with who you hire, and it’s nothing more than that. It’s a mistake to be too explicit about the culture and values upfront in the earliest days of a startup. You don’t know yet … [ Read more ]

Meet the Psychological Needs of Your People—All Your People

Too many employers pay too little heed to the needs of the lower earners in their company. Here’s why—and how—they should shift gears.

Jim Harter, Annamarie Mann

Many employees who are not engaged want a reason to be inspired. They are the “show me” group that needs an extra push to perform at their best. While positive feelings, such as happiness, are usually byproducts of engagement, they shouldn’t be confused with the primary outcomes. Rather, the primary emphasis should be on elements that engage workers and drive results, such as clarity of … [ Read more ]

Mark Frein

If I can start to get people to really work that muscle — the curiosity before judgment, the listening before developing an action plan — I know I can get them down a road where they become empathetic leaders and amazing listeners who will create very safe, transparent environments for people to feel seen and heard.

Paul Graham

I learned some useful things … though they were mostly about what not to do. I learned that it’s better for technology companies to be run by product people than sales people (though sales is a real skill and people who are good at it are really good at it), that it leads to bugs when code is edited by too many people, that cheap … [ Read more ]

Kim Scott

No leader I’ve ever talked to has said, “I want to create the kind of environment where I can coerce everyone. I’ve also never met a single leader who says, “I want to create an organization that demands conformity.” We know that’s not going to create good results or produce innovation. And yet too often, that’s exactly what happens. There’s a reticence to examine our … [ Read more ]

Aneeta Rattan

When we’re at work and someone says something biased, it affects how we feel in the workplace and how we feel about that workplace. You can have all the inclusion practices in the world, but if they are not translating into the everyday experiences of your people, they are not yielding positive outcomes. Inclusion is what you do as a company to invite people in, … [ Read more ]

The HubSpot Culture Code

This is a slide deck created by HubSpot co-founder Dharmesh Shah to sketch out the company’s culture. For background information, read the related First Round Review article.

Make Numbers Count: How to Translate Data for Your Audience

In this interview with podcast host Matt Abrahams, Chip Heath talks about ways that data and statistics can be used to illuminate — or obscure — our message.

Redefining Corporate Functions to Better Support Strategy and Growth

Striking the right balance between decentralized functions and centralized control starts with addressing the needs of business units.

Why Employee Wellness Programs Don’t Work

Many companies have employee wellness programs with the goal of reducing the skyrocketing costs of health care for their workers. But there is little evidence that these programs are effective.

Wharton management professors Iwan Barankay and Peter Cappelli suggest that instead of free gym memberships or yoga classes, companies should try to meet the most vulnerable workers where they are by offering … [ Read more ]

A Transactional Approach to Power

Focusing on resources, not people, can help leaders avoid power’s worst pitfalls.

Rick Song

As individuals, we focus way too much on one decision versus another, but not nearly enough on the meta question of the context that would cause that decision to change.

Jake Herway

Organizational culture is created through both institutional moments—the experiences that employees have with the corporation—and interpersonal moments—the everyday interactions employees have with each other.

How to Improve Your Time Management Skills

If one of your goals is to improve your time management skills, then Wharton management professor Michael Parke can help. He’s the co-author of a study that looks at two specific types of daily planning for employees. It turns out there’s no perfect solution — the best type depends on your work environment and the kind of day that you’re having.

Robin Ely, Dina Gerdeman

When they talk about what it takes to be successful, managers will often say, “I know it when I see it.”  What they’re really saying is, “I recognize the qualities I value, which just so happen to be the qualities I have.” The organization’s norms, processes, and interactions are structured to give those who “have it” opportunities to demonstrate their talents and advance accordingly. But … [ Read more ]

How Companies Can Improve Employee Engagement Right Now

Managers must take proactive steps to increase employee engagement, or risk losing their workforce. Engaged employees perform better, experience less burnout, and stay in organizations longer. The authors created this Employee Engagement Checklist: a distilled, research-based resource that practitioners can execute on during this critical period of renewed uncertainty. Use this checklist to boost employee engagement by helping them connect what they do to what … [ Read more ]

Colleen McCreary

I think a lot about how we are telling our story and our narrative inside of the company, but also equally important, how are we telling that narrative outside of the company? It’s incredibly important that those two things match, because if they don’t, you’re going to run into issues on either side. If they don’t match, then internally people will get their information or … [ Read more ]