Fred Smith

When people walk in the door, they want to know: What do you expect out of me? What’s in this deal for me? What do I have to do to get ahead? Where do I go in this organization to get justice if I’m not treated appropriately? They want to know how they’re doing. They want some feedback. And they want to know that what … [ Read more ]

Emotional intelligence – training people to be affective so they can be effective

EI, or emotional intelligence, is a fairly new management concept that involves self-awareness, self control, large amounts of empathy and the ability to motivate others. EI has rapidly become one of the essential managerial qualities, leading some to wonder if emotional intelligence is a skill that can be an acquired through training. Mike Bagshaw seems to think so and presents a framework for EI skills … [ Read more ]

James Kimsey, ’62, founding CEO, America Online

The first lesson I learned as a plebe came from an upperclassman yelling in my face. He told me that there were four acceptable answers: ‘Yes, sir’; ‘No, sir’; ‘No excuse, sir’; and ‘Sir, I do not understand.’

The Myth of the Extinct Hierarchy: Why Leadership Training Fails

Organizations are continually faced with “communication” and management problems. Until the underlying tension between the hierarchical structure and empowerment trends is openly addressed, leadership development initiatives will continue to miss the mark.

Douglas MacArthur

I recall a Douglas MacArthur biographer who claimed that the one piece of advice that MacArthur most valued (which was passed on to him by one of his military forbearers) was “Never give an order that can’t be obeyed.”

How Do You Attract and Retain the Best People?

“At the end of the day, we bet on people, not strategies.” So how do we attract and retain the right people to bet on?

E. M. Forster: Howard’s End

Don’t ask for power. Seek influence. It lasts longer.

The Secrets of Team Building

In the corporate environment, “teamwork” is the buzzword of management. But, while management’s heart may be in the right place, their methods often miss the mark. Here are a few secrets to team building.

Russell Lynes

Cynicism is the intellectual cripple’s substitute for intelligence.

Pleasure in Others’ Misfortune: The Heart of a Winner

Feeling bad for feeling good. Such is the strange internal conflict that is Schadenfreude, a German word, literally translated as “harm joy,” that describes taking pleasure, however fleeting, in someone else’s misfortune. More complex and layered than envy or shame, schadenfreude is as universal a human emotion as exists … and yet it is a word with no simple equivalent in English. Largely ignored for … [ Read more ]

Earning Differences Between Women and Men

Earning Differences Between Women and Men is a report from the US Department of Labor Women’s Bureau. This short report is peppered with charts and graphs from government agencies including the Census Bureau and the Bureau of Labor Statistics. The report explains that the wage gap still exists, with men earning on average 23.5 percent more than women. While the wage gap is shrinking, it … [ Read more ]

William Jennings Bryant

Two people in a conversation amount to four people talking. The four are what one person says, what he really wanted to say, what his listener heard, and what he thought he heard.

Laurence Holt and J Pegues

You can hire good people. You can ask for big ideas. But if you don’t create an environment where good people can nurture and grow their big ideas, you might as well kiss your competitive advantage goodbye.

John W. Newbern

The world is made up of three types of people: those who make things happen, those who watch things happen, and those who wonder what happened!

Grantmakers for Effective Organizations

Organizational effectiveness is “the ability of an organization to fulfill its mission through a blend of sound management, strong governance, and a persistent rededication to achieving results.”