A decade and a half of instability: The history of Google messaging apps

Sixteen years after the launch of Google Talk, Google messaging is still a mess.

Editor’s Note: This is a very long but fascinating look at how one of the world’s most successful companies has completely missed the boat, strategically speaking, over and over again.

Changing the Change Rules at Google

There is no single way that Google manages internal change, like a reorganization. But we’ve been piloting a new approach that has been used in different parts of the company, impacting thousands of Googlers. After piloting and iterating on our work, we came up with a four-step approach to business-driven organizational change we call “ChangeRules.” Four analytical questions drive this approach: Why? What? Who? How? … [ Read more ]

Effective Teams and Managers: What Google Has Learned

As the director of People Analytics at Google for the last decade, Brian Welle’s world revolves around data. He has found that those hard, cold numbers can, when used properly, uncover the key attributes that make people better managers and team members. Once identified, the attributes can then be cultivated and instilled to boost performance. Welle spoke recently with Cade Massey, Wharton practice professor of … [ Read more ]

Google’s Quest to Build a Better Boss

IN early 2009, statisticians inside the Googleplex embarked on a plan code-named Project Oxygen. Their mission was to build better bosses. So, as only a data-mining giant like Google can do, it began analyzing performance reviews, feedback surveys and nominations for top-manager awards. They correlated phrases, words, praise and complaints. Later that year, the “people analytics” teams at the company produced what might be called … [ Read more ]