Richard Saul Wurman

Business 2.0 is now part of CNNmoney and some older articles are no longer available. If you click through you will be taken to the Internet Archive site to find an archived copy.

People still have anxiety about how to assimilate a body of knowledge that is expanding by the nanosecond. Misinformation and mayhem are rampant. Information anxiety is produced by the ever-widening gap between what we understand and what we think we should understand.

Information anxiety is the black hole between data and knowledge. It happens when information doesn’t tell us what we want to know. Our relationship to information isn’t the only source of information anxiety. We are also made anxious by the fact that other people often control our access to information. We are dependent on those who design information, on the news editors and producers who decide what news we will receive, and by decision-makers in the public and private sector who can restrict the flow of information. We are also made anxious by other people’s expectations of what we should know, be they company presidents, peers, or even parents.

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