Diversification in the Era of Convergence
Corporations have pursued diversification strategies for decades as a means by which to create long-term value and achieve sustained growth. Historically, companies such as General Electric diversified via inorganic acquisitions, in addition to investing heavily in R&D programs.
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We characterize these traditional diversification investment models as “Acquire” and “Invent.”
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However, the evolution of the industrial landscape into one of increasing “convergence” and uncertainty has given rise to … [ Read more ]
Content: Article | Authors: Adnan Merhaba, Henry Bradley, Jaap Kalkman, Thomas Kuruvilla | Source: Arthur D. Little | Subject: Strategy
WOWing Customer Service Strategies: Key Success Factors to Design and Implement Service Excellence
Excellent customer service is a critical success factor for businesses across all industries. But how many organizations can really claim to be giving fantastic, WOW factor customer service across all customer touch points?
Content: Article | Source: Arthur D. Little | Subject: Customer Related