Corporations have pursued diversification strategies for decades as a means by which to create long-term value and achieve sustained growth. Historically, companies such as General Electric diversified via inorganic acquisitions, in addition to investing heavily in R&D programs.
We characterize these traditional diversification investment models as “Acquire” and “Invent.”
However, the evolution of the industrial landscape into one of increasing “convergence” and uncertainty has given rise to … [ Read more ]
Content: Article | Authors: Adnan Merhaba, Henry Bradley, Jaap Kalkman, Thomas Kuruvilla | Source: “Arthur D. Little” | Subject: Strategy
Excellent customer service is a critical success factor for businesses across all industries. But how many organizations can really claim to be giving fantastic, WOW factor customer service across all customer touch points?
Content: Article | Source: “Arthur D. Little” | Subject: Customer Related