Information Technology Services Qualification Center (ITsqc)

Carnegie Mellon University’s School of Computer Science recently published a Cliff Notes-like guide to IT outsourcing. The university unveiled its eServices Capability Model, a framework for assessing service providers and a collection of industry best practices.

Carnegie Mellon developed the model using its own research and the expertise of service providers such as Accenture and Satyam Computer Services Ltd. The model should provide companies with information … [ Read more ]