Information Technology Services Qualification Center (ITsqc)

Carnegie Mellon University’s School of Computer Science recently published a Cliff Notes-like guide to IT outsourcing. The university unveiled its eServices Capability Model, a framework for assessing service providers and a collection of industry best practices.

Carnegie Mellon developed the model using its own research and the expertise of service providers such as Accenture and Satyam Computer Services Ltd. The model should provide companies with information to help them succeed in outsourcing relationships. Dun and Bradstreet’s Barometer Of Global Outsourcing study indicates that as many as 25% of all outsourcing relationships fail because the client doesn’t clearly communicate its needs, costs exceed expectations, and quality of service is poor.

Jane Siegel, director of CMU’s IT Services Qualification Center looked at a number of best practices such as the software capability maturity model, which governs application development. when developing the parameters for the eServices model. The model can be downloaded free at the site. [InformationWeek review]

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