What Are Words For?

Presume/assume. Complement/compliment. All right, already. If you hesitate before choosing the correct word to use in this list, you’re not alone. And judging by most websites and instruction manuals, you have lots and lots of company.

Put It All in the Contract

How to avoid 10 potential issues in your outsourcing relationship.

Why Is Total Cost Of Ownership (TCO) Important?

If you want to know where your money goes, get ready to master the concept of TCO.

Five Rules for a Great BPO Agreement

Successful outsourcing of your business processes begins close to home.

Is a Centralized or Decentralized IT Organization Better?

Centralize your IT department or decentralize? Which gives your company the biggest boost? Depends.

Applying Process to the Art of the Deal

When it comes to negotiating, salespeople still have something to learn.

Dancing in the Dark

Was your company prepared for the Blackout of 2003? Would you be
prepared for another? Maybe it’s time to dust off your
disaster recovery plan.

Security and The Secret Sauce

Should data security and privacy require an ROI? It did at this retailer, who ended up paying the full price.

Helping the Group to Think Straight

U.S. businesses hold 15 million meetings per day. No wonder it’s hard to reach a decision. But there are software tools that can help – group decision support systems (GDSS).

B Is for Bribery

In some countries, greasing palms is part of doing business. Does that mean you should?

Death to Panels

The crimes? Hubris, self-promotion, topic hijacking and being boring.

How to Get the Business Value You Need

Simple: Don’t take consultants’ words as gospel and follow these seven golden rules.

Closing Gaps in Corporate Privacy Programs

Are you vulnerable to a privacy breach? Mind the gaps and learn from the best practices of leading organizations.

Finding the Strategy Gaps

To get from where your business is to where it wants to go, you have to pay attention to the missing steps or “strategy gap.”

Balancing the Risks

What do you outsource and where? Or do you outsource at all?
The answers depend on how you determine your risk.