Bad Data In, Bad Decisions Out

It’s all about the customer, right? We go one step further: It’s all about the data you have on that customer. Bad data in, bad decisions out.

Semantic Applications, or Revenge of the Librarians

The real future of technology rests on the concept of standardizing human language, not computer programs. And that puts the customer in total control.

Six Sigma – The Structure of Management

A guide to the roles and responsibilities of Six Sigma. And guess what?
It all starts at the top.

A Portfolio Approach to SCM

Seamless collaboration with complete information sharing between all supply chain participants is still in the future. But there are strategies to deal with the current transitional state to help you come out on top today.

Turning Risk into Reward

Responsible information management allows you to achieve compliance with regulations,
create trust with your users and benefit yourself while you’re at it.

Plan or Die

The message is clear: without thorough planning, your intranet could face extinction.

The Next 50 Years

“If end-to-end business processes are the focus of internal and cross-company integration, why not deal directly with the “business process, as application” instead of “data” and “applications”? Because business processes can no longer be cast in concrete the way they are in today’s applications, the “business process” must supersede the “application” as a means of packaging software. In addition, companies must leverage existing IT investments … [ Read more ]

Knowing the Difference

The battle plan for the KM czar begins with determining if KM
is the right answer.

The Correct Recipe for Workflow Automation

How to implement workflow technologies-and keep the work
and workforce humming along.

Figuring out Tribal Lessons

Ever wonder why your IT staff acts a little clannish? There’s a perfectly good reason – one you should know.

Editor’s Note: I can’t argue with too much in this article but I also don’t think it really says anything new, is not too specific and mostly offers advice that is equally applicable to non-Einsteins. Nevertheless, the commenters seemed to find the article very … [ Read more ]