ITIL – One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution

The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption … [ Read more ]