ITIL – One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution [Archive.org URL]

The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can be achieved with a quick return on investment, motivated staff involvement, and minimal operational disruption during deployment.

Editor’s Note: more of an overview of what ITIL is than a true guide to implementing it, but useful for those new to the ITIL concept. Just ignore the last couple of pages which go on to do a soft sell of the vendor’s product.

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