417 Posts found for Source: Ivey Business Journal

Dialogue…is the single-most important factor underlying the productivity and growth of the knowledge worker…dialogue shapes…the corporate culture…faster and more permanently than any reward system, structural change, or vision statement.

Content: Quotation | Author: Ram Charan | Source: Ivey Business Journal | Subject: Communication

Candor can be measured by the question, “How close are our public conversations to our private ones? How well do the water cooler conversations line up with the conversations we have in public meetings?”

Content: Quotation | Authors: Jan Birchfield, M. Carl Johnson III, Paul Wieand | Source: Ivey Business Journal | Subject: Communication

Decisions are made well only if based on a clash of conflicting views. The first rule of decision-making is that one does not make a decision unless there is disagreement. It safeguards the decision-maker against becoming a prisoner of the organization (or culture).

Content: Quotation | Author: Peter F. Drucker | Source: Ivey Business Journal | Subject: Decision Making

There is nothing new in the world except the history you do not know.

Content: Quotation | Author: Harry Truman | Source: Ivey Business Journal | Subject: History

History doesn’t repeat itself, but it does rhyme.

Content: Quotation | Author: Mark Twain | Source: Ivey Business Journal | Subject: History

One of the lessons of history is that nothing is often a good thing to do and always a clever thing to say.

Content: Quotation | Author: Will Durant | Source: Ivey Business Journal | Subject: History

Wise men say, and not without reason, that whoever wishes to foresee the future must consult the past; for human events ever resemble those of preceding times. This arises from the fact that they are produced by men who have been, and ever will be, animated by the same passions and thus they must necessarily have the same results.

Content: Quotation | Author: Niccoló Machiavelli | Source: Ivey Business Journal | Subjects: Future, History

The fanfare and promise that boosted CRM’s introduction – and raised managers’ expectations – have turned to disappointment and doubt. There is, as these authors point out, still hope for reviving and realizing hopes for high returns from CRM. To help them, managers would do well to apply the lessons that these authors write about.

Content: Article | Authors: Michael Pearce, Yvette Mahieu | Source: Ivey Business Journal | Subjects: Customer Related, IT / Technology / E-Business, Marketing / Sales

Information asymmetry may never be more pronounced than in the imbalance between managers and board members. Simply put, management knows more than the board. To level the playing field, the board can implement performance-based incentive systems. But these authors question, to what extent should boards integrate financial and non-financial measures of performance in corporate incentive plans?

Content: Article | Authors: Eduardo Schiehll, Paul André | Source: Ivey Business Journal | Subject: Corporate Governance

This article discusses seven strategies that, carefully applied, will enable managers to make tough decisions in turbulent times.

Content: Article | Author: Michael A. Roberto | Source: Ivey Business Journal | Subject: Management

Today’s leader can succeed only be creating and promoting an environment in which he or she learns to respond in new ways, in effect unlearning traditional responses, especially the one that sees the CEO say, “No, problem. I’ll fix it.”

Content: Article | Authors: Donald L. Laurie, Ronald A. Heifetz | Source: Ivey Business Journal | Subject: Leadership

Mix sustainable development, corporate social responsibility, stakeholder theory and accountability, and you have the four pillars of corporate sustainability, an evolving concept that managers are adopting as an alternative to the traditional growth and profit-maximization model.

Content: Article | Author: Mel Wilson | Source: Ivey Business Journal | Subject: Social Responsibility (ESG)

Is a satisfied customer a loyal customer? Not necessarily says the author of two books on CRM, who in this article makes the important point that satisfied customers can defect but customers who have a strong relationship rarely do.

Content: Article | Author: Ian Gordon | Source: Ivey Business Journal | Subjects: Customer Related, Management, Marketing / Sales

While development economist Jeffrey Sachs has done most of his work in the public sphere he has done so with one, overriding intention — to improve the public good, namely to ameliorate the lives of poor people around the world. Here he is interviewed by Stephen Bernhut.

Content: Thought Leader | Author: Stephen Bernhut | Source: Ivey Business Journal | Subjects: Economics, International, Social Responsibility (ESG)

What makes economic forecasting so difficult is that, ultimately, it is a call on the behavior of people. It is the willingness or not of consumers to spend, executives to invest and create jobs, savers and money managers to buy stocks and bonds and so on that determines the direction of everything that matters about the economy. Unfortunately for the economic forecaster, behavior is driven … [ Read more ]

Content: Quotation | Author: John McCallum | Source: Ivey Business Journal | Subjects: Economics, Future

Some thoughts for executives on how to use an economic forecast: First, the economy involves myriad variables and interrelationships of varying measurability and complexity. Not every business depends for its prosperity on the same variables and relationships. Executives should know the key economic drivers of their business and focus on forecasting them. Having said that, economic growth is big for almost everyone; a rising tide … [ Read more ]

Content: Quotation | Author: John McCallum | Source: Ivey Business Journal | Subjects: Economics, Future

As our business grows, it becomes increasingly necessary to delegate responsibility and to encourage men and women to exercise their initiative. This requires considerable tolerance. …Mistakes will be made. But if a person is essentially right, the mistakes he or she makes are not as serious in the long run as the mistakes management will make if it undertakes to tell those in authority exactly … [ Read more ]

Content: Quotation | Author: William McKnight | Source: Ivey Business Journal | Subjects: Delegation, Human Resources, Management

Highly differentiated strategies, either low cost or product leadership, offer the promise of high returns, but only because they run higher strategic risk. Staking a defensible claim to a unique competitive position demands bold commitments over long periods of time to assets and capabilities that few others feel will be valuable in the future. In other words, greatness requires that companies make a significant, and … [ Read more ]

Content: Quotation | Author: Michael E. Raynor | Source: Ivey Business Journal | Subjects: Risk Management, Strategy

Uncertainty is a business perennial, and making decisions in uncertain times is a staple on the manager’s agenda; it comes with the territory. But decision-making can be made easier, particularly when a manger has a framework to analyze the uncertainty and determine how he or she should go forward. This author describes a dynamic, highly useful framework managers can use.

Content: Article | Author: Bhaskar Chakravorti | Source: Ivey Business Journal | Subjects: Management, Risk Management

Most of the talk about better corporate governance has focused on the independence of directors and the separation of the CEO and chair. Not so, argue these authors, who point out that the most important factor is board process — how boards work and reach the decisions they do. Improving process will not only improve board governance but will prove that there really is a … [ Read more ]

Content: Article | Authors: James Gillies, Richard LeBlanc | Source: Ivey Business Journal | Subject: Corporate Governance